Last Updated: 12/5/2025

Eco Restore Roofing & Restoration (“Eco Restore,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, schedule an inspection, or communicate with our team through phone, SMS, email, or AI-assisted tools.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information You Provide Directly

• Name 
• Phone number 
• Email address 
• Postal address or service address 
• Roofing needs or project details 
• Insurance-related information you voluntarily provide 
• Photos, files, or forms submitted through the website 
• Messages exchanged with our AI assistant, chat widget, or team

   

Automatically Collected Data

• IP address 
• Browser type and device information 
• Pages visited and time spent on the website 
• Referral sources (e.g., Google, social media)

   

Information from Communications

If you call, text, or email us, we may collect:

• Call recordings (for quality and training) 
• SMS message content 
• Email correspondence 
• Voicemail or missed-call data

   

2. How We Use Your Information

Eco Restore uses your information to:

• Respond to roofing inquiries 
• Schedule inspections or consultations 
• Provide estimates or project updates 
• Send appointment reminders 
• Deliver service-related or promotional SMS/email messages (with consent) 
• Improve our website, services, and customer experience 
• Support AI assistant functionality for faster communication 
• Maintain internal project records 
• Comply with legal, licensing, and safety obligations 

We do not sell your personal information.

3. SMS/Text Messaging Compliance

By submitting your phone number through our website or forms, you consent to receive:

• Appointment confirmations 
• Scheduling updates 
• Service alerts 
• Occasional promotional messages 

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying STOP.
Reply HELP for assistance.

We maintain TCPA and CTIA compliance for all SMS communication.

4. Sharing Your Information

We may share your information only with:

• Internal Eco Restore staff 
• Trusted service providers (CRM, scheduling, email, SMS platforms) 
• Insurance contacts only if you request or authorize it 
• Regulatory or legal authorities when required 

We do not sell or share your information with third parties for unrelated marketing.

5. Data Security

We use industry-standard security measures to protect your information, including encryption, secure servers, and access controls. While no system is ever 100% secure, we work to safeguard all customer data.

6. Cookies & Tracking

Our website may use cookies or analytics tools (e.g., Google Analytics, tracking pixels) to improve performance and understand visitor behavior.

You may disable cookies in your browser at any time.

7. AI Assistant Interactions

Eco Restore uses AI-powered tools to assist with:

• Answering questions 
• Collecting contact details 
• Scheduling requests 
• Follow-up communication 

AI interactions are monitored for quality and accuracy.
Information shared with the AI assistant is treated as customer-submitted information under this Privacy Policy.

8. Children’s Privacy

Our website and services are not intended for individuals under 18.
We do not knowingly collect information from minors.

9. Your Rights

You may request to:

• Access your information 
• Update or correct your information 
• Ask us to delete your information 
• Withdraw consent for SMS or email communication 

To make a request, contact us at:
[email protected]

10. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated date.

11. Contact Us

For questions or privacy-related requests:

Eco Restore Roofing & Restoration
7563 Philips Hwy Bldg 300, Ste 305
Jacksonville, FL 32256
Phone: (904) 226-9265
Email: [email protected]